How can I add quick replies

1. Go to the Admin Settings
2. Go to the Knowledge Base tab
3. Select Quick replies from the left-hand panel
4. Hit Add Quick Reply and a popup will appear
5. Enter the quick reply topic in the name field, and enter the Quick Reply in the content field
6. Don't forget to hit Save

To use the quick reply during a conversation click on the quick replies option. Select or search for the quick reply you need and click on it to insert it in to the message panel.

Did you know you can set up your own FAQ?