For each contact in Casengo you can add a Google link as a contact field. This will allow you to perform a Google Search from within Casengo, allowing you to quickly retrieve all the information about that contact whilst answering support questions.

To achieve this, you must add a Custom URL to your contact panel, which is the part on the left when you open a case (the one that by default contains your contact’s name, email address, phone number, company - and a possibility to add a note).

How to add a Google link

1. Go to the Admin Settings and click on Contact Panel in the General tab.
2. Hit the blue Add Custom URL button.
3. Go to the URL field and click on the Google logo.
4. Now you will see the field label, text field for the link, and a Google URL.
5. Click Save and you’re done.

The field is now added to the contact list at your Casengo customers. To check this, go to the Inbox and open a case. You will see the newly added links in the contact panel. If you click on it, you’ll see the search results in Google. Please note that you must have completed the contact’s name to use the link.

Do you want Google to search for something else?

You can of course search many more and modify the Custom URL. Here are some examples:
- Googling on email address: http://www.google.com/#q=
- Googling by company name : http://www.google.com/#q=
- Googling the name and linkedin : http://www.google.com/#q=

Do you want to use a placeholder other than the default placeholders , , and ? Just add your own input field and add this to your Custom URL (here's how). An example: add a field ‘company address’. By adding this field as a placeholder you can search the address by the click of a button in Google.

Did you know you can set up your own FAQ?