Every agent in a team has access to the cases coming from channels that are assigned to the Teams. Agents who have no access to a team can not see or access it's cases.
26 May 2017Why do I still see my deleted channels?
26 May 2017What does All Cases list?
26 May 2017Why do I still see my deleted cases?
Casengo - FAQ. A quicker response thanks to Casengo.