9 articles found under 'Support Basics'

• Why do I still see my deleted cases?

  Posted under: Using Casengo → Support Basics  ·  Last updated: 26 May 2017

  Why do I still see my deleted cases?

  Read the rest of the article →

• How can I add or change my avatar / agent image?

  Posted under: Using Casengo → Support Basics  ·  Last updated: 15 May 2015

  How can I add or change my avatar / agent image?

  Read the rest of the article →

• Can I use Casengo for different brands and languages?

  Posted under: Using Casengo → Support Basics  ·  Last updated: 15 May 2015

  Can I use Casengo for different brands and languages?

  Read the rest of the article →

• How can I forward a case to someone

  Posted under: Using Casengo → Support Basics  ·  Last updated: 15 May 2015

  How can I forward a case to someone

  Read the rest of the article →

• How can I create case notifications?

  Posted under: Using Casengo → Support Basics  ·  Last updated: 15 May 2015

  How can I create case notifications?

  Read the rest of the article →

• What is hybrid messaging?

  Posted under: Using Casengo → Support Basics  ·  Last updated: 15 May 2015

  What is hybrid messaging?

  Read the rest of the article →

• How can I access my Casengo FAQ?

  Posted under: Using Casengo → Support Basics  ·  Last updated: 15 May 2015

  How can I access my Casengo FAQ?

  Read the rest of the article →

• Can I test the visitor chat window without putting a button on my website?

  Posted under: Using Casengo → Support Basics  ·  Last updated: 15 May 2015

  Can I test the visitor chat window without putting a button on my website?

  Read the rest of the article →

• How can I add Quick Replies to my account?

  Posted under: Using Casengo → Support Basics  ·  Last updated: 15 May 2015

  How can I add Quick Replies to my account?

  Read the rest of the article →