Casengo allows you to measure the performances of your Casengo users; i.e. how many cases your agents picked up, assigned, rejected and reassigned. You’re also able to see in a single glance how many chats and emails an employee has handled.

Where you can you find this overview?

1. Log in to your Casengo account and go to the Admin Settings.
2. Click on the Reporting tab and press Case activity if you want to switch to the report on agent activity. Done!

Did you know you can set up your own FAQ?