As an Administrator you can create a team. A team consists of channels like email, chat, Facebook, WhatsApp and agents.

To create a team:

1. Go to the inbox
2. Click on the left bottom Gear icon
3. Click on add team
4. Give your team a unique name
5. Select the channels you want to assign
6. Select the agents you want to assign
7. Save

Success. Now everyone who you assigned has the new team in their inbox on the left side.